In its continuing efforts to deliver efficient and client-centered public service, the Philippine Ports Authority (PPA), Port Management Office (PMO) of Agusan, conducted a Reorientation on Basic Customer Relations, Public Assistance and Complaints Desk (PACD), and the Filipino Brand of Service Excellence (FBSE) on February 24, 2026, at the Activity Center of TMO Butuan. The activity aimed to reinforce service standards and enhance the capability of TMO Butuan personnel in addressing public concerns within the port environment.
Attended by security personnel and frontline staff of the said TMO, the session emphasized proper communication, active listening, courtesy, and empathy as essential elements of effective public service delivery. Participants were reminded that the quality of assistance extended to clients reflects the agencyโs commitment to efficiency, professionalism, and accountability.
The reorientation also strengthened awareness of the FBSE 7Ms, namely Makadiyos, Makatao, Makakalikasan, Makabansa, Masigasig, Maabilidad, and May Integridad, encouraging personnel to embody malasakit and integrity in every client interaction. Through this initiative, PMO Agusan continues to promote consistent, responsive, and client-focused port services.
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