In its continuing effort to uphold service excellence and strengthen frontliner capability, PPA PMO Agusan conducted a Refresher Course on Basic Customer Relations, Public Assistance and Complaints Desk, and the Filipino Brand of Service Excellence (FBSE) on October 29, 2025, at the PMO Multipurpose Hall. Held in two batches, the activity aimed to reinforce the values, skills, and techniques essential for efficient and courteous client handling.
The activity was spearheaded by the Office of the Port Manager (OPM) and the PMO Committee on Anti-Red Tape (CART) in cooperation with the Division Managers of the Port Services and Port Police Divisions. Discussions underscored that a simple smile remains one of the most meaningful and impactful gestures in customer service. Participants were reminded to speak and act with professionalism at all times and to continue delivering quality and compassionate public serviceโemphasizing the importance of maintaining warmth, sincerity, and respect in every client interaction.
Meanwhile, PMO personnel who previously underwent Filipino Brand of Service Excellence (FBSE) training at the PPA Head Office shared insights on the countryโs distinct service identity, which is rooted in Filipino warmth and hospitality and anchored on the 7Ms values: Maka-Diyos, Makatao, Maka-Kalikasan, Makabansa, Masiyahin, May Bayanihan, and May Pag-asa.
Overall, the refresher course reaffirmed PMO Agusanโs commitment to nurturing a workforce that embodies professionalism, empathy, and people-centered public service.
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